Privacy Policy

1. Introduction

This privacy notice explains how we collect and process your personal data through your use of our website and services, whether as a business customer (B2B) or an individual consumer (B2C). This includes information you provide when registering, purchasing services, contacting us, subscribing to communications, or using our website.

By providing your data, you confirm that you are over 16 years of age.

Residential Support is a trading name of Agents Support Ltd, which is the data controller responsible for your personal data (“we”, “us”, “our”).

Contact details

• Legal entity: Agents Support Ltd (trading as Residential Support)
• Company number: 1624825
• Address: 20 Allandale Road, Leicester, England, LE2 2DA
• Email: info@residentialsupport.co.uk
• Telephone: 03333 445 336

You have the right to complain to the Information Commissioner's Office (ICO). We would appreciate the opportunity to resolve any concerns first.

Please inform us if your personal information changes.

2. What data we collect

We may collect:

• Identity Data — name, title, date of birth, gender
• Contact Data — address, email, phone number
• Financial Data — bank details, card details (processed securely via Stripe)
• Transaction Data — payments and services purchased
• Technical Data — IP address, browser type, device info, OS
• Profile Data — account details, preferences, feedback
• Usage Data — how you use our website
• Marketing Data — communication preferences

We may also use aggregated anonymous data.

3. Sensitive data

We do not collect special category or criminal conviction data.

4. How we collect your data

• Direct interactions (forms, email, phone, contracts)
• Automated technologies (cookies, analytics)
• Third parties including:
  • Google Analytics
  • Stripe
  • Hosting and IT providers
  • Companies House and public registers

5. How we use your data

We use personal data when necessary for:

• Performing contracts
• Legal obligations
• Legitimate business interests
• Consent (mainly marketing)

Lawful basis summary (UK GDPR)

6. Marketing communications

You may receive marketing if you have used our services or requested information and have not opted out.

You can opt out anytime by emailing info@residentialsupport.co.uk.

We never sell your data.

7. Data sharing

We may share data with:

• IT & hosting providers
• Stripe (payments)
• Google (analytics)
• Professional advisers
• HMRC and regulators
• Business partners required to deliver services
• Buyers in a business sale or restructure

All third parties must comply with UK GDPR.

8. International transfers

Some providers (e.g. Stripe, Google) process data outside the UK.

We safeguard transfers using:

• UK adequacy regulations
• International Data Transfer Agreements (IDTA)
• Standard Contractual Clauses

9. Data security

We use appropriate technical and organisational security measures and restrict access to authorised personnel only.

10. Data retention

We retain data only as long as necessary.

Tax and financial records are kept for 6 years.

You may request deletion where legally possible.

11. Your legal rights

You may:

• Access your data
• Correct your data
• Request erasure
• Object to processing
• Restrict processing
• Request data portability
• Withdraw consent

Email: info@residentialsupport.co.uk.

12. Third-party links

We are not responsible for third-party websites.

13. Cookies

See the Cookie Policy below.

Data processing activities register