A service charge that arrives without context becomes a flashpoint. The same charge, presented with reasoning, rarely does.
Break it down
A line-by-line breakdown of where each pound goes — cleaning, communal lighting, lift maintenance, insurance, sinking fund — disarms most objections before they start.
Compare year on year
A comparison table showing this year’s charge against last year’s explains any movement at a glance. Spikes that look threatening on their own often look reasonable in context.
Publish the consultation rules
For larger works above the statutory threshold, leaseholders have a formal right to be consulted. Follow the process rigorously; cutting corners here is expensive.
