A rent-arrears case is built one short, polite communication at a time. The branches that win arrears cases are the ones with the cleanest, most consistent paper trail.
Act on day one of the late payment
A quick, friendly written reminder on the day a payment is missed sets the tone. It also begins the dated record that becomes the evidence trail.
Escalate at fixed intervals
A simple escalation rhythm — day 1, day 7, day 14, day 21 — means no decisions need making under pressure. Each communication is in writing, each is saved.
Always offer a payment plan
Even where you intend to serve notice, demonstrating that you offered the tenant a reasonable way out improves the case in court and reduces the chance of needing to go.
Most arrears claims are won or lost on the quality of the file, not the strength of the law.
