Prescribed information is a short, defined list of items that must reach the tenant within 30 days of the deposit being taken. Missing any of them weakens later notices and reopens disputes.
The core items
- Details of the scheme protecting the deposit.
- Contact details for the landlord and the agent.
- The amount of the deposit and the address of the property.
- The procedure for releasing the deposit at the end of the tenancy.
Proof of service
Email delivery confirmations, signed acknowledgements or recorded delivery slips — keep something that proves the tenant received the pack. Service is not the same as posting.
A standard cover letter, a single PDF, and a logged email make this one of the easiest items to comply with consistently.
