Deposit protection is the most non-negotiable item in your compliance file. Getting it wrong is one of the few mistakes that can multiply the loss threefold.
Thirty days is a hard deadline
The deposit must be protected and the prescribed information served within 30 days of receipt. There is no grace period.
Choose a scheme and stick to it
Custodial or insured — the choice is yours, but consistency simplifies operations. Mixing schemes by branch creates avoidable confusion.
Keep the confirmation
The certificate from the scheme is the document a court will ask to see. File it the day it arrives, in the tenancy folder, not the bottom of an inbox.
